Frequently asked question
What is Trio Mart?
Trio Mart is a UAE-based online store that offers a wide range of products including Home & Kitchen, Fashion & Jewelry, Smart Gadgets, and Health & Beauty. We provide free delivery and cash on delivery for all orders.
Where is Trio Mart located?
Trio Mart operates as an online store based in the United Arab Emirates. Our focus is to provide a seamless shopping experience across the UAE.
Do you offer free delivery?
Yes, Trio Mart offers free delivery on all orders across the UAE.
How long does delivery take?
Delivery usually takes 2–5 business days depending on your location. Remote areas may require additional time.
Do you offer cash on delivery?
Yes, we provide cash on delivery (COD) service across the UAE for your convenience.
How can I pay for my order?
You can pay either through cash on delivery or other payment methods (if enabled in future, such as debit/credit cards).
Can I track my order?
Yes, once your order is confirmed, you will receive updates regarding the shipping and estimated delivery time.
Do you ship internationally?
Currently, Trio Mart delivers only within the United Arab Emirates.
Are all products genuine?
Yes, we work with trusted suppliers and partner brands to ensure that every product is authentic and of high quality.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours at triomart13@gmail.com with pictures of the product, and we will assist you with a replacement or refund.
Can I return a product if I change my mind?
Yes, Trio Mart accepts returns within 7 days of delivery, provided the item is unused, in its original packaging, and in resellable condition.
How do I request a return?
You can request a return by emailing us at triomart13@gmail.com with your order details, and our support team will guide you through the process.
Do I need to pay for returns?
In most cases, returns are free of charge. However, if the return is due to a change of mind, a small handling fee may apply.
How do I contact customer support?
You can reach our customer support team at triomart13@gmail.com. We are available to assist you with inquiries, orders, or complaints.
Do you have a warranty on products?
Some products may come with a warranty provided by the supplier. Warranty details (if available) will be mentioned on the product page.
Can I cancel my order after placing it?
Yes, you can cancel your order within 12 hours of placing it by contacting our support team. Orders already shipped cannot be canceled.
Do you restock sold-out items?
Yes, popular items are often restocked. If a product is out of stock, you can check back later or subscribe to our newsletter for updates.
How can I stay updated with new arrivals and offers?
You can subscribe to our newsletter on the website to get the latest updates on new arrivals, exclusive discounts, and promotions.
Do you offer wholesale or bulk orders?
At this time, Trio Mart focuses on retail customers. However, for bulk order inquiries, you may contact us at triomart13@gmail.com.
Why should I shop at Trio Mart?
Trio Mart offers a unique combination of high-quality products, affordable prices, free delivery, cash on delivery, and reliable customer support, making us a trusted online shopping destination in the UAE.